Title: Member Services Representative, Mortgage Servicing
Duration: 3 Months
Location: 100% Onsite - Fort Worth, TX 76155
Description:
Job Purpose
Responsible for providing cross functional support in the Mortgage Servicing department
Principal Duties and Responsibilities
• Set-up new loans in the FICS servicing system
• Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy
• Track and log legal documents related to mortgage processing
• Prepare and image documents for record retention
• Provide requested payoffs to members, loan officers, and other lenders
• Review account information with members and requests corrections as necessary
• Process legal documents when mortgage is paid in full
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
• High school diploma or GED minimum required
• Previous customer/member service experience required
Preferred Qualifications
• College degree in relevant field or equivalent relevant industry experience
• Previous experience handling mortgages
• Previous banking or Credit Union experience
• Experience with Episys
Knowledge, Skills & Abilities
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail
• Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental
and external cooperation
• Ability to demonstrate above average interpersonal and communications skills & professional demeanor
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to effectively communicate with all levels both verbally and written
• Ability to maintain satisfactory performance and attendance
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