Job Description

JOB TITLE : Men’s Department Manager

REPORTS TO: Flagship Store Director

Job Purpose:

The Men’s Manager is responsible for developing and executing the strategic vision for the Men’s business through day-to-day business operations and mid and long-term planning. The Men’s Manager leads a team of Men’s sellers to drive revenue, deliver commercial targets, client service, sell-through and CRM and operational targets in partnership with the Store Director and the Store Leadership team. The Men’s Manager achieves people and operational excellence through adherence to Tom Ford Fashion standards, guidelines and policies.

Tasks & Responsibilities:

Business Leadership

• Partner with the Store Director to achieve annual sales targets across all Men’s product categories.
• Measure and report on Men’s department performance and key KPI’s daily, weekly and monthly to drive sales vs commercial targets.
• Coach, develop, and lead sales associates in selling behaviors and sales generation.
• Provide and inspire outstanding service to our clients.
• Support the overall store as needed as part of a 360’ leadership mindset.

Client Experience & Development

• Elevate client experience and drive clienteling actions through delivery of brand guidelines and execution of store client strategy.
• Ensure that the highest level of customer service is provided by modeling client first behaviors on the selling floor.
• Support the Company CRM and Marketing initiatives by actioning CRM plans that include client outreach, consignment, and appointment setting.

Product & Stock Management:

• Participate in the preparation of Men’s merchandise displays and presentations; exercise judgment and discretion in applying merchandising concepts and guidelines.
• Maintain Men’s sales floor to a high standard in line with Brand guidelines.
• Partner with the Store Director and Buying team to drive sell-through and coordinate product needs.
• Facilitate transfers to support optimal Men’s sell-through and support zone success.
• Minimize stock damages through strong stock management and ensuring excellence in BOH.
• Coordinate and participate in department inventories as needed.

Store Operations & Process Management:

• Communicate and uphold Company policies and compliance matters.
• Open and close the Store as needed.
• Work with the Store Director to ensure optimal staffing by effectively managing schedules to maintain appropriate coverage for the Men’s Department.
• Partner with the Store Director and Store Leadership team to ensure the safety of the Store and its Employees is a priority at all times.

People & Talent Development

• Work with the Store Director to develop strong market talent pipelines to recruit top Men’s selling talents
• Lead performance touch-bases check-ins and support the annual performance review process
• Partner with the General Manager and Human Resources to correct underperformance as needed
• Participate in store meetings to convey other necessary information to management staff and associates; lead Men’s Department team meetings as needed.
• Support a high energy and a positive work environment

Skills, Competencies & Requirements

• 5-7 years of retail experience required; preferably in a luxury environment
• Strong entrepreneurial spirit, initiative, and commercial ability
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Capacity to motivate, train and develop a sales and operations team
• Ability to create high energy and a positive work environment.
• Successfully work and manage time in a dynamic and fast paced environment
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)

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