Member Services Representative Job at The HT Group, Austin, TX

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  • The HT Group
  • Austin, TX

Job Description

The HT Group has a professional services client in Austin, TX looking for a friendly and motivated  Member Services Representative who is eager to deliver outstanding customer service and support to a global membership base.

This is a 90 day contract role. 

Hybrid- Downtown Austin- 78701 

$20/hr 

Responsibilities:
  • Provide comprehensive telephone and chat support, offering detailed membership, certification, product, and event information
  • Process orders accurately and efficiently, documenting all requests and updates per established procedures
  • Update, compile, and verify data—transferring information from paper records into the database
  • Conduct outbound calls to current and prospective members to answer questions and promote services
  • Manage time effectively to meet deadlines and provide timely responses
  • Build and maintain strong, professional relationships through clear and open communication
  • Perform additional duties as assigned by leadership
Requirements:
  • High school diploma or GED required; BA/BS preferred
  • 2+ years of call center or member services experience
  • Excellent customer service skills and aptitude for collaboration in a team environment
  • Strong written and verbal communication—capable of presenting information clearly and professionally
  • Ability to multitask, manage time effectively, and work accurately in a fast-paced setting
  • Proficiency with Microsoft Outlook, Word, and Excel; experience with Crystal Reports, NetForum, or Salesforce is a plus
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Contract work,

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