Job Description

Job description:

Founded in 1991 by company president Joe Blackstone, Blackstone Consulting, Inc. (BCI) is an international service provider supporting nearly 9,000 employees.

Immediate opening is available for a dedicated individual with an excellent work ethic and a strong understanding of security operations.

Summary

The Account Manager’s primary purpose is to ensure Supervisors and Security Officers are at their assigned locations. In addition, Account Manager will also ensure proper officer performance, ensure client policies and procedures are being followed, counsel and train officers and schedule the appropriate amount of officers to ensure proper security is maintained at client sites according to client contract needs.

Principle Responsibilities

• Primary liaison to site contacts to provide high quality security services and customer service
• Participate in officer training and development
• Schedule security coverage
• Work closely with local HR management to ensure proper escalation, and closure, of sensitive Human Resources issues; i.e. promptly assisting in resolutions of legal and administrative issues and keeping VP of Operations current on all issues and status
• Responsible for all weekly, monthly, quarterly, and annual reports
• Communicate post orders to officers and ensure adherence to them

Knowledge and Skills

• Strong understanding of operations
• Strong leadership and presentation skills
• Excellent interpersonal communications and customer service skills
• Goal driven individual with excellent follow through
• Excellent oral and written communication skills
• Strong organizational skills
• Ability to train, manage and discipline employees
• Available to work any schedule as needed and respond to calls after traditional business hours
• Excellent adherence to company policies and procedures
• Use of personal computer and spreadsheet software
• Knowledge of healthcare security operations
• Must be detail-oriented and able to handle multiple tasks
• Ability to interact effectively at various social levels and across diverse cultures

Minimum Qualifications

Education/Experience: Associate's degree and minimum 5 to 10 years related experience in managing security operations of a comparable size and complexity to the assigned locations, including any appropriate combination of healthcare industry, law enforcement or military police experience that included management responsibility.

Job Types: Full-time

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