Customer Service Representative
San Antonio, TX | 0 - 2 years of experience
Job Description
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
As a Bank Customer Service Representative, associates are required to work within defined guidelines, to facilitate service conversations on Banking – Auto Loans line of business or product set. In this role, associates are expected to collect requirements and respond with relevant solutions through client defined parameters to process auto loan applications to complete the loan funding process.
• Customer service skills with good written, verbal communication skills and comprehension
• Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures (Inbound/Outbound)
• Provide operational support to members and auto dealers with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.
• Identify and confirm the member’s immediate request(s) and work to resolve issues.
• Explore member’s needs and provide status updates on the missing information to complete the funding process for the outstanding Loan
• Validation and funding of loan amounts in line with business procedure guidelines
• Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
• Follow written risk and compliance policies and procedures for business activities
• To have good data entry skills
• Expertise in Banking Lending process and basic knowledge on how the auto loan industry operates will be an additional advantage
TCS Employee Benefits Summary:
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Ben efits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $35,000 - $40,000 per year
...As an HVAC Service Projects Installation Technician, you will work with our mechanical projects team to complete commercial mechanical equipment change out, retrofit and installation projects. Typical projects include installation, replacements and retrofits of HVAC...
JOB SUMMARY: Execute strategic sourcing projects for various assigned categories to take advantage of savings opportunities across the Company. DUTIES & RESPONSIBILITIES: Work with stakeholder groups to establish specifications for the assigned category. Perform...
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...
...fast-paced clinical setting. On-the-job training provided ( no experience needed )! Responsibilities: Call patients into the room... ...required (mileage reimbursement provided). Benefits: ~ Paid health, dental, and vision benefits for the employee. ~401(k)...
...Medi Home Health & Hospice , a division of Medical Services of America, Inc., currently seeks an experienced Full-Time Occupational Therapist (OT) for our patients in Pulaski (Giles, Pulaski, Floyd, Wythe, Caroll) VA . Provides skilled occupational therapy in...