Job Description

Description:

Role: Communications and Training Writer (for non-technical audience)

Location: Foster City or Remote (open to fully remote candidates - must work within PST business hours)

Working Hours: Mon-Fri 8am-5pm (PST time zone)

Role: As a Communications and Training Writer this role is responsible for developing content and materials related to a corporate-wide online tool launch based on an agreed upon launch plan. This role will be part of the team that supports the organizational and change management aspects of the tool s launch and will receive work assignments and guidance from the Procurement Strategy and Process Excellence Director who leads this technology s launch readiness approach, plan and execution.

Responsibilities include but are not limited to:

• Writes messages and develops training material for nontechnical audiences (MUST HAVE)
• Creates scripts for video tutorials.
• Tests and updates existing documentation.
• Adheres to and updates established style guide.
• Creates infographics and screenshot markups.
• Creates and builds user materials, including how-to sections, FAQs, and help sections.
• Updates, edits, and proofreads written materials such as user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, developers, business process owners and other members of the launch team.
• Monitors analytics on usage of training materials.
• Collects user data to determine areas of documentation that need revision and updating.
• Converts complex documentation to easy language for multiple audiences (MUST HAVE)
• Communicates complex ideas in a concise manner.

Skills, Knowledge and Experience Required:

• Bachelor s degree or higher in communications, business or other related disciplines
• 3+ years of proven experience in communication and training writing and development (MUST HAVE)
• Excellent written communication, technical writing, training development skills (MUST HAVE)
• Can quickly understand and explain complex technical concepts
• Ability to undertake multiple projects and deliver on tight deadlines
• Strong verbal communication skills
• Good working knowledge of MS Office
• Excellent problem-solving ability and attention to detail
• Experience working with and supporting multiple projects and teams simultaneously across a matrixed organization
• Instructional design experience is a plus
• Familiarity with content and learning management systems (CMS and LMS) is a plus
• Portfolio of writing samples for review required (MUST HAVE)

MISC:

Interview process: most likely 1 interview with hiring manager (or 2 shorter back to back with manager + 1 colleague) - the hiring manager is the decision maker and will aim to move quickly through the selection process

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