Job Description

Required Skills & Experience

• High school diploma or equivalent and three years of experience working in a call center or utility billing environment.
• Knowledge of: General business office, bookkeeping, and telephone etiquette, equipment and procedures
• Computer usage including related software Recordkeeping and filing practices
• General customer service techniques
• Ability to: Perform accounting operations Communicate effectively with sometimes difficult customers and deal with frequent interruptions
• Plan, organize, and prioritize work assignments
• Interpret and explain regulations, policies, and procedures under adverse conditions
• Adjust to changing priorities in a fast-paced call center environment
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation

Applicants MUST be able to pass a lifetime background check as well as a credit history check.

Nice to Have Skills & Experience

Associate's degree in accounting, business administration or a related field and 3 years of experience with first and/or third-party collections. Knowledge of: Bankruptcy law and related matters Billing rules, regulations and procedures Collection procedures and techniques Process serving regulations and practices and procedures of bankruptcy and district courts Fair Debt Collection Practices and the Fair Credit Reporting Act Financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts Fiscal recordkeeping

Job Description

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts, process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.

Job Tags

Similar Jobs